Shipping Policy – UPS Ground to the Lower 48

Shipping Destinations

Cr4fty Home ships to the 48 contiguous United States and the District of Columbia. Local pickup is also available in Westmont, Illinois (see Local Pickup below). We do not ship internationally, and Red Crown products are not eligible for shipment outside the continental United States. We are unable to deliver to PO boxes; a street address is required.

Carrier and Rates

All shipped orders go via UPS Ground. Shipping charges are calculated by UPS at checkout based on package weight and destination address. The rate shown at checkout is the rate you pay.

Local Pickup

Live near Westmont, Illinois? Choose Local Pickup at checkout and collect your order at Boyer Corporation, 101 W. 61st Street, Westmont, IL 60559. Pickup is by appointment only. After you get the email saying your order is ready, call Boyer at 630-487-9011 at least 24 hours ahead to schedule. Pickups are Monday through Thursday; Boyer is closed Friday, Saturday, Sunday and on holidays. Please bring your order confirmation.

Processing Time

Processing time is the period between receiving your order and handing it to UPS. Orders are processed in 1 to 2 business days by our fulfillment partner, Boyer Corporation, which operates Monday through Thursday, 7:30 AM to 4:00 PM Central, and is closed Friday, Saturday, Sunday and on holidays. Orders placed after 12:00 PM Central on Thursday are processed the following week.

Transit Time

UPS Ground transit is typically 1 to 5 business days after an order ships, depending on distance from our fulfillment center. Transit times are estimates provided by UPS and are not guaranteed. We are not able to refund shipping charges for transit delays outside our control, including weather and carrier delays.

Hazardous Materials

Several products we sell are classified as hazardous materials for transport and are subject to UPS hazardous materials requirements. These items cannot be shipped by air or on expedited service, and some destinations may be restricted by the carrier.

Split Shipments and Backorders

If your order contains an item that is temporarily unavailable, we will ship the available items first and send the remainder as soon as it is ready. You may receive more than one package for a single order.

Incorrect Addresses

It is the buyer's responsibility to provide a correct and complete shipping address. Once an order has been released to our fulfillment partner, address changes are usually not possible. If a package is returned to us as undeliverable because of an incorrect address, the original shipping charge is not refundable and reshipment will require a new shipping charge. Contact support@cr4ftyhome.com immediately if you believe you entered the wrong address.

Tracking

A confirmation email containing a UPS tracking number is sent when your order ships. Allow up to one business day for tracking information to appear. Tracking is also available on our Track Order page.

Returns

All returns and refunds are handled directly by the manufacturer, Boyer Corporation, under its own terms. Most of our products are hazardous materials and cannot be returned once delivered. See our Return and Refund Policy for Boyer's terms and contact information.

Contact

Cr4fty Home LLC, support@cr4ftyhome.com. We respond Monday through Thursday, 7:30 AM to 4:00 PM Central.