FAQs

What currency are the prices I see on the site?
All prices are in USD.

I just placed an order — when will it ship?
Orders are fulfilled by Boyer Corporation and ship via UPS Ground. Orders placed before Thursday at noon (Central) typically ship the same week. Orders placed after Thursday noon may ship the following week. You will receive tracking information by email once your order has shipped.

How long does shipping take?
We ship via UPS Ground to the 48 contiguous United States and the District of Columbia. UPS Ground transit is typically 1 to 5 business days after your order ships, depending on distance.

Do you ship to Alaska, Hawaii, or internationally?
At this time, we ship only to the 48 contiguous United States. We do not ship to Alaska, Hawaii, US territories, or internationally.

Who fulfills and ships my order?
Red Crown products are fulfilled and shipped by Boyer Corporation on behalf of Cr4fty Home. You may see Boyer Corporation on your shipping label or packing materials — this is expected and your order is on its way!

I'm not happy with my order — can it be returned?
All returns and refunds are handled directly by the manufacturer. For every product in our store, that is Boyer Corporation. Contact Boyer at orders@boyercorporation.com or 630-487-9011 (Monday through Thursday) with your Cr4fty Home order number. Under Boyer's terms, hazardous materials such as lye, drain cleaners and acids cannot be returned once delivered, and other approved returns have a restocking fee. See our Return and Refund Policy for the full terms.

What if my order arrives damaged or incorrect?
Please inspect your order when it arrives. Damage and defect claims are handled directly by Boyer Corporation. Contact Boyer at orders@boyercorporation.com or 630-487-9011 with your order number and photos within 5 business days of delivery. Report a missing item within 3 business days.

Can I cancel my order?
Yes, for free, as long as it has not shipped yet. Email support@cr4ftyhome.com with your order number as soon as possible. Once an order ships, it can only be returned under Boyer's terms, and most of our products cannot be returned.

I entered an incorrect shipping address — what do I do?
Reply to your order confirmation email or contact us at support@cr4ftyhome.com within 24 hours of placing your order. We can correct the address if the order has not yet shipped. No changes can be made after 24 hours.

I have a question that wasn't answered — can you help?
Absolutely! Email us at support@cr4ftyhome.com with your order number and a clear description of your question. We'll get back to you as quickly as possible.